Lost And Found

There are two ways to report a lost item:

To report lost items you will need to provide:
  • The specific lost item
  • A detailed description and any unique characteristic of your lost item
  • The bus route number (ex: Line 2/302) or
  • The train line name/color and
  • The date, time of day and direction of travel when the item was lost


Use our online system to report a lost item.

number one Submit your lost item, using the online form.
number two The report will be entered into the Lost and found system.
number three You will receive a reference number for future use when making future inquiries
Enter Reference Number to Search for Lost Item(s) Status

In Person

You may also report your lost item in person at:

Metro Lost & Found Office
Heritage Square Station (Gold Line)
3571 Pasadena Ave.
Los Angeles, CA 90031
Phone: 323 937 8920 (information only)

Monday thru Saturday
9:00 a.m. - 1:00 p.m. and 2:00 p.m. - 5:00 p.m.
Closed major holidays

Please wait (3) business days, excluding weekends and major holidays, before going to Lost & Found to verify if your item has been recovered. You must visit the address above; provide a valid photo identification and your reference number to retrieve a lost item.

Thank you for riding Metro.