There are two ways to report a lost item:

To report lost items you will need to provide:

The specific lost item
A detailed description and any unique characteristic of your lost item
The bus route number (ex: Line 2/302) or
The train line name/color and
The date, time of day and direction of travel when the item was lost

Online

Use our online system to report a lost item.

	Submit your lost item, using the online form.
	The report will be entered into the Lost and found system.
	You will receive a reference number for future use when making future inquiries

or
Enter Reference Number to Search for Lost Item(s) Status

In Person

You may also report your lost item in person at:

Metro Lost & Found Office
Heritage Square Station (Gold Line)
3571 Pasadena Ave.
Los Angeles, CA 90031
Phone: 323 937 8920 (information only)

Monday thru Saturday
9:00 a.m. - 1:00 p.m. and 2:00 p.m. - 5:00 p.m.
Closed major holidays

Please wait (3) business days, excluding weekends and major holidays, before going to Lost & Found to verify if your item has been recovered. You must visit the address above; provide a valid photo identification and your reference number to retrieve a lost item.

Thank you for riding Metro.

Metro.net

Customer Centers

Website Feedback

1 of 3: When did you lose your item?

Please provide incident information.

* Required information

* Date of loss

* Type of Transportation

Bus Line Number (example: Bus line 487)

Rail Line (example: Red Line)

* Location where incident occurred

2 of 3: What type of item did you lose?

For best results, please submit one claim per item. If you have lost more than one item, submit another claim at the end of this process.

2 of 3: A few more details are needed.

Please provide more details about your lost item. Select a sub-category that describes your lost item

* Required information

Color *

Enter cash amount [$]:

Description *

3 of 3: How may we we contact you if your item is recovered?

Please provide your contact information.

* Required information

* First Name

* Last Name

* Email Address or Phone required

* Confirm email address

* Phone Number or Email Address required

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Address

City

State

Zip code

Valid email address required to receive confirmation/notification

Submission Successfull !!

Below is the information you have submitted...

Claim Number:
Description:
First Name:
Last Name:
Cash Amount:
Category:
Sub-category:
Brand:
Color:
Date of Incident:
Time of Incident:
Bus (or Rail) Line:
Bus Number:
Street Name:
Phone Number:
City:
Address:
Zip:
State:
Email:
Incident Details:
Thank you for submitting your information. A Lost and Found customer service agent will search the database for matching found items. If a match is found, you will be contacted by email or phone to verify that it is your item.

Lost and Found Home

Metro.net

Customer Centers

Website Feedback

There are two ways to report a lost item:

Online

In Person

1 of 3: When did you lose your item?

Please provide incident information.

* Required information

2 of 3: What type of item did you lose?

Please select your lost item

2 of 3: A few more details are needed.

Please provide more details about your lost item. Select a sub-category that describes your lost item

* Required information

3 of 3: How may we we contact you if your item is recovered?

Please provide your contact information.

* Required information

Contracted Line

The Line is not a METRO line

Submission Successfull !!

Below is the information you have submitted...