There are two ways to search for a lost item to Metro:

Tips to recover lost items:

Be ready to provide a detailed descripton or a unique characteristic of your lost item.
Jotting down the following information can help:
- Bus route number (ex: Line 2/302)
- Bus or train car number
- Train line
- Station name
- Date, time of day and direction of travel

Online

Use our new 3 step online system to search for a lost item.

	Submit your lost item online.
	Once you submit information about the lost item online, it will be entered into our database for a possible match.
	You will receive a request/claim number. Please refer to your request number for any inquiries regarding your lost item.

or
Look Up Previously Submitted Request number(s):

In Person

You can also report your lost item in person.

Metro Lost & Found Office
Heritage Square Station
3571 Pasadena Ave.
Los Angeles, CA 90031
(323) 937-8920 (Information Only)

Monday to Saturday, 9:00 a.m to 5:00 p.m
[Closed for lunch from 1:00 p.m to 2:00 p.m]

Please wait (3) business days, excluding weekends and holidays; before going to Lost & Found to see if your item was recovered. You must visit the address above and provide a valid photo identification to claim any lost item.

We appreciate your patronage and we are sorry you lost an item while going Metro.

Metro.net

Customer Centers

Website Feedback

1 of 3: When did you lose your item?

Please provide incident information.

* Required information

* Date and time of incident


Bus Line Number or Rail Line (example: Bus line 487 or Red Line)

Bus or Rail Vehicle Number

* Location where incident occurred


* Incident Details:

2 of 3: What type of item did you lose?

For best results, please submit one claim per item. If you have lost more than one item, submit another claim at the end of this process.

2 of 3: A few more details are needed.

Please provide more details about your lost item. Select a sub-category that describes your lost item

* Required information

Color *

[$] Cash Amount:

If there was money with the item you are claiming,
please enter the dollar amount.

Description *

3 of 3: How may we we contact you if your item is recovered?

Please provide your contact information.

* Required information

* First Name

* Last Name

* Phone Number

Email (Example: you@email.com)

Address

City

State

Zip Code

If you provide your email, there will be a confirmation being sent to your mail box after you submitted this report.

Submission Successfull !!

Below is the information you have submitted...

Claim Number:
Description:
First Name:
Last Name:
Cash Amount:
Category:
Sub-category:
Brand:
Color:
Date of Incident:
Time of Incident:
Bus (or Rail) Line:
Bus Number:
Street Name:
Phone Number:
City:
Address:
Zip:
State:
Email:
Incident Details:
Thank you for submitting your information. A Lost and Found customer service agent will search the database for matching found items. If a match is found, you will be contacted by email or phone to verify that it is your item.

Lost and Found Home

Metro.net

Customer Centers

Website Feedback

There are two ways to search for a lost item to Metro:

Online

In Person

1 of 3: When did you lose your item?

Please provide incident information.

* Required information

2 of 3: What type of item did you lose?

Please select your lost item

2 of 3: A few more details are needed.

Please provide more details about your lost item. Select a sub-category that describes your lost item

* Required information

3 of 3: How may we we contact you if your item is recovered?

Please provide your contact information.

* Required information

Contracted Line

The Line is not a METRO line

Submission Successfull !!

Below is the information you have submitted...